Policies
Our payment, shipping and return
policies are the same as on Ebay ~ We're good people but we
have to include the fine print so there are no misunderstandings
and everyone will be happy!
Your satisfaction is very important
to us! We describe all items to the best of our ability but
perceptions vary, so please take this into consideration and
email questions to me on the contact page before purchasing.
Payment
We accept PayPal payments and USPS Money Orders.
We prefer PayPal because it is one of the most
secure and protected payment options available on the web today.
When you click "Secure PayPal Checkout", you are transferred
to the PayPal website to make your payment. Many people already have
PayPal accounts but for those who don't, sign-up is easy and secure. We
will ship to the confirmed address you have in your PayPal account.
We will not edit this info. If you want your item(s) shipped
to another address, you must change your information with PayPal
before sending payment. This is for all our protection. We print
all of our shipping labels via PayPal because this makes shipping
your item(s) faster.
We also accept USPS money orders. When you choose
that option in your shopping cart, fill out the form and
an invoice will be emailed to you to include with your payment.
If USPS money order is not received within 10 days of purchase,
the item will be released back to website for sale.
Item(s) will be sent within 1 - 3 days of receiving
cleared Paypal payment or in receipt of money order. Item(s)
will then be shipped to you promptly.
You will be notified via email with all shipping
information with delivery confirmation number, etc.
Shipping Info
For items 12 ounces and under, the discount
for shipping multiple items is automatically adjusted in your
cart. For heavier items, it becomes more complicated, we're
working on that, but for now, please email me the item numbers
of heavier items before you purchase and we will calculate the
total combined shipping cost for the items. We want this to
be a wonderful transaction and take care of every person shopping
with us.
At this time we are only shipping
within the US.
We ship all jewelry items priority mail or first
class. We do look for the cheapest way to ship other more heavier
items and give you a choice depending on weight via USPS for
First Class, Priority Mail, Parcel Post and Media Mail (for
books).
We pack all of our packages with great care.
Packing materials include: large and small bubble wrap, bubble
wrapped lined envelopes, tape, brown wrap, popcorn, etc. Basically,
everything it takes for your purchase(s) to be professionally
packaged. We pack item(s) the way we would like to receive a
purchase ourselves, safe and secure.
Delivery confirmation accompanies every package
shipped via US Postal Service so any time you request information
on your purchase, we can get you the tracking history of the
delivery and notify you, the buyer, as to where your purchase
is from the time it leaves our hands to you receiving it.
Insurance is optional but recommended since
we can not be held responsible for lost or damaged items shipped
through USPS.
USPS insurance is as follows:
|
Fee
|
Insurance Coverage
|
|
$1.70
|
$0.01 to $50
|
|
$2.15
|
$50.01 to $100
|
|
$2.60
|
$100.01 to $200
|
|
$4.60
|
200.01 to $300
|
|
$5.55
|
$300.01 to $400
|
|
$6.50
|
$400.01 to $500
|
|
$7.45
|
$500.01 to $600
|
|
$7.45 plus $0.95 per $100
|
or fraction thereof over $600 to $5,000
|
Return Policy
Please contact us with your concerns
and give us at least 24 hours to reply to your email.
No item will be refunded unless it is not as
described. On my hand-made items I try to describe the items
I am selling in the description accurately. A lot of the mosaic
items may have small imperfections which add to their charm,
and unique quality. If completely unhappy with your purchase,
a refund may be given. We again want all customers to be very
happy with my handmade products!!!
However, the handmade item or any return must
be received in the Same Condition it was sent to you, there
are no Exceptions. We think this is fair to all! We take pride
in our work, want to do a good job so you will shop with us
again in the future and tell your friends and family members
about us.
Thank you
kindly for reading our policies and we look forward to working
with you!
Our thanks to
all and happy happy shopping!
Kindest wishes,
Vintageanita ~ Anita
